What shipping methods do you use, and how much does it cost?
Please note that our delivery estimates for all orders, whether domestic or international, do not include processing time. After placing your order and receiving your confirmation email, the order will typically ship approximately 1–3 business days later.
You'll see all available shipping options and their respective costs displayed in your shopping cart and during the checkout process before finalizing your order.
If you don't find your country listed, don't worry; it doesn't necessarily mean we won't ship to you. To check if we deliver to your country, simply send us an email to confirm delivery.
For Domestic (within the United States) orders:
- We offer No-Rush Shipping, which typically takes 7-10 business days
Please keep in mind that orders shipping to PO boxes and non-contiguous states (such as Alaska and Hawaii) may require an additional 5 days for delivery.
At this time, we do not offer express shipping.
For international orders (outside the United States):
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We offer Standard Shipping, which typically takes 10-15 business days. We ship orders using e-post and local delivery services.
The shipping cost varies depending on the destination country and the total cost of your order. This information will be displayed before you finalize your order.
Where do your shipments originate, and which regions do you deliver to?
Our orders are shipped from various locations, including the state of New York and our international warehouses in Asia. Please be aware that we do not have any physical store locations, and unfortunately, we cannot accommodate in-person pickups or provide customer support in person at this time.
As for our shipping destinations, we currently serve customers within the contiguous United States. Internationally, we extend our shipping services to several countries, including France, Germany, Norway, Spain (51 out of 52 provinces), Sweden, Austria, Belgium, Luxembourg, Netherlands, Switzerland, United Kingdom (3 out of 5 regions), Italy, and Portugal.
Can you deliver to P.O. boxes, pickup points, or parcel lockers?
For Domestic Shipping ( within the United States): We do offer shipping to P.O. boxes. However, please note that we currently cannot ship directly to pickup points or parcel lockers.
It's important to mention that our choice of shipping method may vary based on the order value and delivery location. If your delivery address is a P.O. Box, we recommend reaching out to our team at hello@luckyleti.com to ensure the correct shipping method is selected and to facilitate a successful delivery of your package.
For International Shipping (outside the United States): Unfortunately, we are unable to ship to P.O. boxes, pickup points, or parcel lockers. We apologize for any inconvenience this may cause.
I have an issue with my order.
We sincerely apologize for any inconvenience you've experienced. Our dedicated team strives to process orders accurately and promptly, but we understand that occasional issues may arise. If you have received a damaged or defective product, an incorrect item, or if there's something missing from your order, please don't hesitate to reach out to us. You can get in touch with us through our live chat or by sending an email to hello@luckyleti.com, and our team will be here to assist you promptly and resolve the matter. Your satisfaction is our priority.
What is your exchange and return policy?
At luckyleti.com, we welcome returns on products within 30 days from the original delivery date for all purchases made directly on our website. To ensure a successful return, please make sure that the returned jewelry is in the same condition as when it was received, and it should include the original tags and packaging.
Please note that all returns are subject to a return shipping fee of $5.99, which will be deducted from the total refund amount.
For domestic orders within the United States, we offer free exchanges.
For International Returns: At this time, we are not able to accept exchanges or returns for international orders.
Regarding Bundles, Gift Sets & BYOB: If you have purchased a pre-kitted bundle or a gift set, it's important to return all products included in the bundle or set in order to receive a refund. Please be aware that currently, returns for BYOB orders are only accepted for orders delivered within the United States.
Final Sale ProductsThe following products cannot be returned or exchanged:
- Last Chance products (including Last Chance Bundles)
- Mystery products (Mystery Bracelet, Mystery Earrings, Mystery Necklace, Mystery Bundle)
- Products marked as Final Sale
How can I initiate an exchange?
For Domestic Orders (within the United States): We provide the option to exchange products from previous purchases with a 25% bonus store credit. To begin your exchange process, please send us an email at hello@luckyleti.com. Please state the products you want to exchange and for which item, we will review and send you a return label to ship your item back to us and as soon as we receive it we will dispatch your new item. Alternatively, you have the choice to receive a refund in the form of store credit to re-purchase a new item.
You will have a 14-day window to send the item back to us for processing.
For International Orders (outside the United States): At this time, we do not provide exchange options for international customers. However, if you wish to exchange a product due to damage, please complete a damaged form. If your request is approved, we can offer a refund or store credit without requiring you to return the damaged product.
What is the timeframe for receiving my refund?
Upon receiving the returned package, please allow up to 4-7 business days for us to process your refund. You will receive an email confirmation once the refund has been processed. Following this, kindly allow 5–10 business days for the refund transaction to appear on your bank statement after your bank completes it.
How can I initiate a return?
For Domestic Orders (within the United States): To begin the return process, please email us at hello@luckyleti.com, and we will send you a return label to return for store credit or a refund, as you choose. It's important to note that if you purchased a bundle, you must return all items included in the bundle to be eligible for a refund.
We will provide a shipping label for the return of your product. However, please be aware that all returns are subject to a $5.99 return shipping fee, which will be deducted from your total refund amount. After submitting your return request, you will have a 14-day window to send the product back to us.
Please keep in mind that it may take 5–10 business days for your refund to appear on your statement after it has been processed.
For International Orders (outside the United States): At this time, we are unable to accept returns for international orders. However, if you need to initiate a return due to product damage, please complete a damaged form. If your request is approved, we can offer a refund or store credit without requiring you to return the damaged product.
